SIRAG INDUSTRIES (DALIAN) CO.,LTD (SRG) specializes in the production, sales and research of wear -resistant parts, casting parts, forging parts, mining machinery parts and construction parts, which are widely used in mining, construction, metallurgy, power plants, railways, building materials, machine tools, wind power, shipbuilding, engineering machinery, and many other industries.
The company has perfect quality management system, with spectrum analyzer, Electron metallographic microscope, Impact tester, hardometer, ultrasonic fault detector, magnetic defect detector, ultrasonic thickness gauge and other new physical and chemical testing equipment. And through ISO9001:2008 quality management system certification.
The company has the self-management import and export rights. Products are exported to the United States, France, Germany, Australia, Japan, Russia, Korea, Brazil, South Africa, Sweden, the Philippines, Taiwan and other countries and regions.We are wear parts supplier of Mesto, Sandvike, SBM, Liming, Hongxing, Sanme, Sany etc most of brands of machinery manufacturers.
1. Customer follow up
After our products being used at the working site, we will follow up the using condition regularly, visit the customers if possible, to understand the status of the casting parts running at present stage, such as production capacity, lifetime and problems etc. We will help customer to solve the problems if there is, and offer more technical support. The aftersales department will collect these information and feedback to our R&D department. We believe that the best products should come from the testing of market.
2. Quality guarantee
SRG has perfect after-sales spare supply system, to ensure that the first time to meet customer’s parts replacement demand, to reduce repair time of downtime. We regard quality as life, customer as god, and always adhere to the responsible for every process, responsible for every product.
3. Service promise:
1. We guarantee to provide new defect-free products, while providing related drawings and other technical documents. According to customers’ need, after the arrival of the goods at the site, our technical personnel will be dispatched to the site to do technical guidance, training, supervision of installation and commissioning etc.
2. After receiving feedback of quality problems, we will respond in two hours and be responsible for handling matters related to product quality.
3. We provide the customer hotline of aftersales, responsibly by 12 hours and key personnel 24 hours by mobile phone service.
We promise that our products will be manufactured by 100% pass rate. If any defect / potential pitfalls be found in the warranty period,SRG is responsible for the free repair or replacement, and offer free technical advice and services.