1. Customer follow up After our products being used at the working site, we will follow up the using condition regularly, visit the customers if possible, to understand the status of the casting parts running at present stage, such as production capacity, lifetime and problems etc. We will help customer to solve the problems if there is, and offer more technical support. The aftersales department will collect these information and feedback to our R&D department. We believe that the best products should come from the testing of market. 2. Quality guarantee SRG has perfect after-sales spare supply system, to ensure that the first time to meet customer’s parts replacement demand, to reduce repair time of downtime. We regard quality as life, customer as god, and always adhere to the responsible for every process, responsible for every product. 3. Service promise: 1. We guarantee to provide new defect-free products, while providing related drawings and other technical documents. According to customers’ need, after the arrival of the goods at the site, our technical personnel will be dispatched to the site to do technical guidance, training, supervision of installation and commissioning etc. |
